The organizations around the world look forward to enhancing their ROI by getting maximum attention from the target audience. Global Delivery Model is one such revolutionary concept in the modern business era that drives the rapid globalization of businesses through globalized business solutions. When combined with a 24/7 service model, it gives companies a competitive edge in multiple ways. Let’s explore how.
Over the past few decades, organizations have steadily improved their IT services to build a global reputation. As business demands grow, companies often need the expertise of IT consulting firms or business partners who can meet these needs with skill and experience. The Global Delivery Model (GDM) offers a flexible approach, combining offshore and onshore resources to address specific requirements effectively.
Understanding the Global Delivery Model (GDM)
The term GDM—Global Delivery Model—is often used in the IT industry, particularly among consulting and business services. It refers to executing a technology project with a team distributed globally. GDM has become a key driver behind global outsourcing, widely embraced to reduce investments and boost income.
With the GDM approach, the operational team enhances performance and delivers quality service to clients. This model also reduces business risks and increases productivity, making it a reliable way to meet business goals.
What is the 24/7 Global Delivery Model?
The Global Delivery Model involves executing IT projects using resources located at different global sites. The 24/7 service model enhances this setup by enabling continuous operations for higher productivity.
Under this model, teams gather and analyze client requirements onsite, while remote technical teams—onshore or offshore—handle execution. Different operational groups manage various tasks, all overseen by distributed project management teams. This structure allows for delivering customized projects based on unique client needs.
Types of Global Delivery Models
When paired with a 24/7 service strategy, the Global Delivery Model includes several types:
Offshore Delivery Model:
All project tasks—from start to finish—are completed at offshore sites by skilled outsourcing teams. This model is ideal for organizations aiming to reduce recruitment or in-house IT setup costs. For better outcomes, assigning delivery and project managers at both offshore and client sites ensures effective control and management.
Onsite Delivery Model:
Here, IT consultants work directly at the client site—from initial consultation to project completion. This setup allows for face-to-face interactions and a deeper understanding of client needs and policies. As a result, with no communication gaps, project control and management become more efficient.
Offsite or Near-shore Delivery Model:
Consultants work remotely but remain within the same country or region as the client. Some may work at the client site while others contribute remotely. This model blends offshore and onsite benefits, offering flexibility and proximity. Additionally, it allows for smooth coordination without significant time zone differences.
Hybrid Delivery Model:
This model integrates elements of onsite, offsite, and near-shore approaches. It reduces costs, enables face-to-face communication, and minimizes misunderstandings. Furthermore, some versions also include 24/7 service capabilities for round-the-clock support.
And the Benefits Are Endless…
Combining a 24/7 service model with GDM offers numerous advantages. In addition to round-the-clock resource availability, it lowers investment costs and promotes a multicultural work environment. These benefits help organizations achieve a higher ROI.
As GDM continues to prove its value, now is the time for businesses to adopt this transformative approach.
To learn how Serigor can help you take advantage of the 24*7 service model to create a competitive advantage, contact us.