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Phone : 1-443-482-6120
Email: contact@serigor.com

SEAMLESS MANAGEMENT OF YOUR VALUABLE IT ASSETS

With extensive experience serving leading global enterprises, we possess a deep-rooted understanding of complex IT infrastructure. Our managed IT services ensure seamless business operations by expertly managing networks, storage, devices, and critical applications.

Our Services:

Managed Network Management

Our managed network services ensure optimal performance, security, and reliability. We provide proactive monitoring, maintenance, and support for your entire network infrastructure, optimizing data flow and minimizing downtime.

Technologies: Networking (TCP/IP, Ethernet, Wi-Fi), Routing (BGP, OSPF, EIGRP), Switching (VLANs, STP), VPN (IPSec, SSL), SD-WAN

Tools and Platforms: Cisco Meraki, Juniper Networks, Fortinet, SolarWinds Network Performance Monitor, Wireshark, Nagios

Managed Server Management

We offer flexible server management solutions to meet your unique business requirements. Our services include capacity planning, security, performance optimization, and ongoing support to keep your operations running smoothly.
Technologies: Virtualization (VMware, Hyper-V), Cloud Computing (AWS, Azure, GCP), Server Operating Systems (Windows Server, Linux), Server Hardware (Dell, HP, Lenovo)

Tools and Platforms: VMWare vSphere, Microsoft Hyper-V, AWS EC2, Azure Virtual Machines, GCP Compute Engine, Server Management Tools (RMM, PSA), Configuration Management Tools (Ansible, Puppet, Chef)

Managed Storage Management

With our deep understanding of storage technologies, we design and implement storage solutions that drive business success. We help you consolidate, protect, and optimize your data, enabling faster insights and better decision-making.

Technologies: Storage Area Networks (SAN), Network Attached Storage (NAS), Cloud Storage, Data Protection (Backup, Disaster Recovery)

Tools and Platforms: NetApp, EMC, Dell EMC, Hitachi Data Systems, Veeam, Commvault, Cloud Platforms (AWS S3, Azure Blob Storage, GCP Cloud Storage)

Managed Service-Desk / End-User Support

Our service desk provides comprehensive endpoint management, including desktop OS, Microsoft 265 application support, network access, security protection, and identity management through Active Directory and Exchange support.

Technologies: Remote Desktop Support, IT Service Management (ITSM), Ticketing Systems

Tools and Platforms: Remote Desktop Protocol (RDP), TeamViewer, LogMeIn, IT Service Management Tools (Jira Service Desk, ServiceNow), Ticketing Systems (Zendesk, Freshdesk), Security Tools (Endpoint Protection, Antivirus)

Serigor Key focus areas:

1. Infrastructure Optimization and Management

  • Continuous monitoring and analysis: Tracking infrastructure health, performance, and identifying potential issues.
  • Capacity planning and optimization: Ensuring resources are efficiently utilized and scaled to meet demand.
  • Change management: Implementing changes to the infrastructure in a controlled manner.
  • Risk assessment and mitigation: Identifying potential threats and implementing preventive measures.
  • Disaster recovery planning and execution: Developing strategies to recover from system failures or disasters.

2. Service Desk and Support

  • User support: Providing assistance with IT-related issues and inquiries.
  • Incident management: Resolving IT incidents promptly and efficiently.
  • Request fulfilment: Handling service requests from users.

3. IT Operations Management

  • Centralized monitoring: Aggregating and analyzing data from various infrastructure components.
  • Event correlation and analysis: Identifying patterns in events to predict and prevent issues.
  • DevOps driven Automation: Automating routine tasks to improve efficiency.

Learn about our hiring and consulting options

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