Our key services
We take on the full scope of managed IT services, thus minimizing the management workload for our customers. We also integrate our own specialists into the customers’ in-house IT teams to improve management processes and put relevant methodologies into practice.
Software management
Infrastructure management
Our managed IT services in action
Evaluation
We assess the state of the software and infrastructure to be managed.
Scope
With the customer, we decide on the scope, duration, and budget of the engagement.
Team selection
We select professionals with respective qualifications.
SLA
We sign an SLA summarizing the conditions of cooperation between Itransition and the customer.
Process
We provide on-demand or ongoing services in line with the SLA.
Delegate your software and infrastructure management to a team of professionals
Application management services
Technological focus
- App lifecycle management
- Configuration and reconfiguration
- Functional and security updates
- Feature optimization
User focus
- User access
- User experience
- User analytics
- User behavior
Continuous app monitoring
Logging
We set up permanent log collection, accumulation and analysis, ensuring the visibility of all events happening across the software ecosystem.
Alerting
We configure automated alerts to keep IT teams in the know about abnormal activities or performance issues within the monitored area.
Visualizing
We implement visualization tools to transform batches of monitoring data into comprehensible graphs, which is critical for making accurate decisions.
Targeted app troubleshooting
Ongoing improvements
360° IT infrastructure management
Network management
We administrate networks to ensure their architectures are correct and resources are distributed optimally.
Storage management
We manage data centers and stand-alone data storages to maintain their well-balanced load and protection of stored data.
System administration
We ensure availability and security of enterprise IT assets (databases, physical and virtual servers, active directories, etc.)
Device management
We set up processes and tools for the continuous monitoring and security checkups of corporate devices.
Risk mitigation
- Orchestrating disaster recovery
- Restoring network connectivity
- Increasing computing capacity
- Resolving data storage and access issues
- Redistributing computing power
- Re-architecting infrastructure components
- Carrying out stress testing
- Responding to security issues
3-step infrastructure optimization
1. Continuous monitoring
- Explore the infrastructure hierarchy
- Access the state of all infrastructure components
- Identify infrastructure optimization opportunities
2. Continuous feedback
- Develop the target IT infrastructure model
- Agree on change management procedures
- Outline the infrastructure domain roadmap
3. Continuous optimization
- Implement enhancements and necessary configurations
- Automate system cloning, copying, and refreshing
- Establish a consolidated approach to infrastructure management
Smart solutions for managed IT services
- Detect and classify incidents: quickly distinguish valuable metrics from thousands of events generated across the environment.
- Recognize patterns: understand how scattered events are connected within specific situations.
- Predict and prevent disaster: detect service-affecting issues before they hinder operations or end users start alerting to them.
Professional IT toolkit
Centralized monitoring
Noise reduction
Event classification
Analysis of recurring situations
Start managing your IT infrastructure more effectively with our expertise at your disposal
Cloud infrastructure management
Your infrastructure
Itransition’s team can manage cloud deployments using the customers’ computing resources. Responsible for the deployment, hardware and software components, our specialists regularly report their work to the customer while providing ongoing cloud consulting and development support.
Itransition’s infrastructure
We also manage cloud infrastructures using our own computing resources. This can be an optimal solution for businesses looking to cut their infrastructure costs. Our team coordinates all management activities with the customer while ensuring the full availability and protection of the managed environment.
Custom solutions
We design and implement custom cloud management solutions to be used by the customer’s in-house team or Itransition’s team. Our solutions come packed with features essential for efficient monitoring and analysis of cloud environments, tracking of cloud users’ activities, and mitigation of cloud cyber-threats.
Managed IT security services
White box
Security tests performed by experts familiar with the software implementation logic. Tests help analyze source code and explore system behavior in response to expected and unexpected commands.
Gray box
With software documentation on hand, our testers perform real-time security tests in live environments along with selective source code analysis, defined individually for each client.
Black box
Penetration testing in the production environment to simulate the actions of an external attacker with no insider knowledge and performed as a cyberattack simulation.
Compliance
Change management
Evaluation
We estimate the benefits and risks of changes along with elaborating positive and negative scenarios in the application roadmap.
Prioritization
We prioritize planned changes to allocate optimal resources for their implementation and further adjustment to business needs.
Testing and backup
We thoroughly test the components affected by changes, adding a backup plan for each deployment to restore its previous state if the deployment fails.